Privacy Information

At Motivasi Wellness for Life your privacy is of utmost importance to us. We understand the sensitive nature of personal health and fitness information and are committed to protecting it.

When you provide us with your personal details, such as your name, age, and contact information, rest assured that we will only use this information for the purpose of providing you with our services and tailoring them to your specific needs.

We will never share your personal information with any third parties without your explicit consent. Your data will be securely stored and accessed only by authorised personnel who are bound by strict confidentiality agreements.

Additionally, any health or fitness-related information you share with us during consultations or training sessions will be treated with the utmost respect and confidentiality. We understand the importance of keeping your trust and will never show any personal details without your permission.

1. Who this privacy notice applies to 

This privacy notice explains how we will use the personal data of anyone who: 

• Contacts us to enquire about our products and services.
• Subscribes to our newsletters or to receive information about our promotions or offers.
• Downloads, and uses services via the Application.
• Undertakes a personal training programme with a Motivasi Personal trainer.

2. How we obtain your personal data 

We collect and process your personal data when you: 

• Complete a contact us form on our website or application.
• Subscribe to our newsletters or to receive information about our promotions or offers.
• Complete Physical Activity Readiness Questionnaire and Fitness Assessment Forms.
• Sign up to use online or digital Application services.
• Provide ongoing measurements to track progress and performance (e.g. weight, body fat, progress pictures, dietary tracking).
• Provide information on training progress (e.g. volume, frequency).
• Integrate information collected by third party applications, such as FitBit or HealthKit.
• Directly message your trainer through our application.
• Purchase products or services through our application or website.
• Provide comparison photographs or video testimonials.
• Complete surveys or questionnaires.

3. How long we will hold onto your data

We will hold your personal data for as long as we need it for the purpose for which we collected it. We keep your contact and identification details, usage and attendance details and information about your personal circumstances during your time with us and for seven years after it ends so we can respond in the event of any query about your training programme. We may keep certain information for longer than this in case of a  compelling reason for keeping it (e.g. defence of a legal claim).

Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will remove your Personal Data from our systems.

4. Your data protection rights 

You have a number of rights over how your personal data is processed. These include the right to: 

• Ask us for copies of your personal information.
• Ask us to rectify information you think is inaccurate or to ask us to complete information you think is incomplete.
• Ask us to erase your personal information in certain circumstances.
• Ask us to restrict the processing of your information in certain circumstances.
• To object to processing if we can process your information because it is in our legitimate interests.
• Ask that we transfer the information you gave us from one organisation to another, or give it to you, in certain circumstances.

5. How to complain

If you have any concerns or questions about the privacy of your personal information, please do not hesitate to contact us at Info@motivasi.co.uk. We are here to ensure that your privacy is protected and that you can feel confident in sharing your health and fitness journey with us. If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office.