Commonly Inquired Queries

How many sessions do I need to do weekly?

If you Buy a package you can get through your chosen number of sessions within a month at whatever frequency you wish. But the best way to get results is to commit, and if you don’t use them, you wont see the transformation. This is one of the best motivators to get clients into a new rhythm and routine with their training and helps achieve the most amazing results.

If you buy a package, you can use the sessions as often as you like, within the expiry period.

Can I stop or pause my subscription?

Yes. The packages are for a first, minimum period of three full calendar months. (A calendar month is from the 1st to the end of the month). So as an example, if you sign up on the 14th of August, the minimum term is until the end of November.

We need to work with you for a minimum period to work towards those goals and we don’t want you to give up early. If you need to cancel after three months, please discuss with the personal trainer.

We can pause a subscription for up to 3 months under any of the following circumstances: injury, surgery, lengthy period of travel and giving birth.

What if I need to cancel?

You can cancel your subscription at any point after the 3 full calendar month term. If you cancel on or before the 14th of any month (the half-way point) it will be actioned for the end of the month. If you cancel in the second half of the month it will be cancelled at the end of the following month.

Is there flexibility with my subscription?

Yes! I am excited to tell you that after month 1 of your subscription you can scale your monthly sessions up and down. Want to put in more work as you have a holiday upcoming? Move up to 12 sessions? Need to scale down as you are travelling? Move down to 4 sessions. Our plans work with you and your lifestyle.

What is your cancellation policy if I need to change or cancel a session?

We have a 24-hour cancellation policy. So, if you need to reschedule, just contact your trainer outside of 24 hours and your session will be cancelled or moved. This is to ensure trainers can re-book another client if they need to with ample time to do so.

I don’t have any at home equipment. Is that a problem?

Not at all. It makes sense to start with body weight exercises in many cases, so that your trainer can accurately assess your fitness level. If I think equipment might provide some benefit, I will suggest accordingly and give some recommendations on affordable options. However, it will always be your decision.

I am a pregnancy client. What happens to my programme when I give birth?

Your programme will be automatically paused for up to 3 months. You can restart at any point within that period. I may ask you to get a GP sign-off letter if you had a difficult pregnancy or delivery.

I am Pregnant. Can I start training straight away?

In short, yes! I start collaborating with clients from 5 weeks all the way through to their due date. Your consultation will cover your medical history and health and I may also ask about any earlier pregnancies to make sure I have a clear and full picture before we start your pregnancy fitness programme. If I feel it is necessary, I may ask for a GP letter.

I have just had a baby. When can I start training again?

I am very used to working with pregnancy clients and I know that recovery times can vary. If you have a normal delivery, then you will most likely need a 4-6-week break before you can resume your fitness sessions. If you have had a C-section, you may need anywhere from 6 weeks to 3 months before you feel ready. In both instances, any remaining sessions will be kept safe, and your subscription will be paused until you feel ready to go again.